After some solid work from the dev team we are excited to announce the Gorgias integration with VIA. Gorgias is a customer support tool used by businesses to track support tickets and communicate to customers. Gorgias tickets will be created through the Via-connect app which is embedded on a customer's site, then the communication will happen in the Gorgias ticketing software through VIA and back to the customers phone.
Anytime a user clicks on Via-Connect and asks for help, a ticket will be created in Gorgias for that customer. I've included the following video walkthrough which shows the entire process in more detail. Please reach out with any questions.