Product Releases

June Week 4 Product Release

After some solid work from the dev team we are excited to announce the Gorgias integration with VIA. Gorgias is a customer support tool used by businesses to track support tickets and communicate to customers. Gorgias tickets will be created through the Via-connect app which is embedded on a customer's site, then the communication will happen in the Gorgias ticketing software through VIA and back to the customers phone.

Anytime a user clicks on Via-Connect and asks for help, a ticket will be created in Gorgias for that customer. I've included the following video walkthrough which shows the entire process in more detail. Please reach out with any questions.


Published on

June 29, 2021

Written By

Chaz Gonzales

Posted In

Product Releases

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