Product Releases

June Week 4 Product Release

June 29, 2021

Written By

Chaz Gonzales

After some solid work from the dev team we are excited to announce the Gorgias integration with VIA. Gorgias is a customer support tool used by businesses to track support tickets and communicate to customers. Gorgias tickets will be created through the Via-connect app which is embedded on a customer's site, then the communication will happen in the Gorgias ticketing software through VIA and back to the customers phone.

Anytime a user clicks on Via-Connect and asks for help, a ticket will be created in Gorgias for that customer. I've included the following video walkthrough which shows the entire process in more detail. Please reach out with any questions.

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